PostHeaderIcon Top 25 Small Business Banks and Credit Unions Using Twitter

Top 25 Small Business Banks and Credit Unions Using Twitter

Does your small business account with your bank or credit union have an active Twitter feed?

Would you find it extremely helpful if your bank engaged with you on Twitter and answered questions and/or issues you have regarding your account?

Do you think regular updates of events, special deals, new bank products, tools, and other helpful information would be of value to your business?

Well the good news is many financial institutions are jumping on the micro-blogging platform known as Twitter but the bad news is very few are taking advantage of providing true business value to its followers.

Now value can mean many things to many people but in the financial industry customer service ranks at the very top of the list.

For example, Bank of America uses Twitter as a customer service tool by proactively seeking out those who may be (tweeting) about a negative experience they have had with Bank of America. The Twitter rep representing B of A makes contact and does what he can do to repair the situation and save the customer relationship. Now that’s an effective customer service strategy that every bank should emulate!

However, not all financial institutions are utilizing platforms like Twitter as a customer service platform but instead are using it as simply another median to promote their banking products. The good news is more and more banks are realizing that one way conversations like this just don’t cut it in the Twitter community.

Below are my top 25 small business banks and credit unions using Twitter that provide a clear and consistent message to their followers ranging from customer service, customer interaction, important news, tips, product updates, tools, and resources for business owners.

1. Allegiance Credit Union – @allegiancecu

2. Ally Bank – @AllyBank

3. Arvest Bank – @ArvestBank

4. Bank of America – @BofA_Help

5. Bellco Credit Union – @Bellco_CU

6. Citi Bank – @citi_forward

7. Community Credit Union – @mycucommunity

8. Discover Bank – @Discover

9. Fidelity Bank – @Fidelity_Bank

10. First Federal – @firstfederal

11. Forum Credit Union – @ForumTalk

12. Heartland Credit Union – @heartlandcu

13. ING Direct – @INGDIRECT

14. 1st Mariner Bank – @1stMarinerBank

15. Michigan State University Federal Credit Union – @msufcu

16. North Shore Bank – @NorthShoreBank

17. PNC Bank – @PNCNews

18. Silicon Valley Bank – @SVB_Financial

19. Sun Trust Bank – @AskSunTrust

20. TD Bank – @Ask_TDBank

21. Telesis Credit Union – @TelesisCU

22. Technology Credit Union – @TechCU

23. USAA Federal Savings Bank – @USAA_help

24. Webster Bank – @WebsterBank

25. Wells Fargo – @Ask_WellsFargo

Keep in mind this is not a complete list as there are many other financial institutions that have Twitter accounts but these are among the most active and have adopted Twitter as a tool to conduct real, meaningful business. If your bank or credit union is on Twitter then make a point to connect with them and stay on top of new banking products or news via its Twitter stream.

The more your company can tap into tools like this the more informed and prepared it will be to meet the challenges facing small business in today’s tough economy.

About the Author Marco Carbajo is founder of the Business Credit Insider’s Circle. Looking for more information on small business banks? Follow Marco on Twitter @MarcoCarbajo and read more of his insights on how to build business credit.



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AAA Credit Card
AAA Rewards Visa Credit Card (Northern California, Nevada, Utah)
AAdvantage American Express from Citi
AAdvantage Bronze MasterCard from Citi
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Access Visa
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Adirondack Trust Company MasterCard or Visa
Advanta Business World MasterCard
Advanta Platinum 90-Day Interest Free BusinessCard
Aer Lingus Rewards MasterCard
Agriculture Federal Credit Union Visa
AICPA Platinum Visa Card
Air BP Visa
Air Canada MasterCard
Aircraft Owners and Pilots Association MasterCard
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AirTran Airways A+ Business Card
AirTran Airways A+ Visa Signature Credit Card
Alabama Central Credit Union MasterCard or Visa
Alaska Airlines Visa
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Albina Community Bank Loop Card
All-Access Visa Prepaid Card
Allow Card Prepaid MasterCard
Alternatives Federal Credit Union Visa
Amalgamated Bank MasterCard
Amalgamated Bank Union MasterCard
Amalgamated Bank Secured Gold MasterCard
Amazon.com Business Credit Card
Amazon.com Platinum Visa Credit Card
American Association of Neurological Surgeons Credit Card
American Bar Association Visa
American Boating Association Credit Card
American Canine Association Platinum MasterCard
American Chemical Society Credit Card
American DreamCard MasterCard
American Eagle Outfitters Credit Card
American Express Business ExtrAA Corporate Card
American Express Business Gold Rewards Card
American Express Business Green Rewards Card
American Express Business Membership Rewards Card
American Express Business Platinum Card
American Express Card for Students
American Express Cash Rebate Card
American Express Corporate Card
American Express Executive Business Card
The American Express Gold Card
American Express Golf Card
American Express Optima Card
American Express Optima Platinum Card
American Express Platinum Business Credit Card
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American Institute of Architects Credit Card
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American Quarter Horse Association Business Credit Card
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American Savings Bank Secured Visa
American Savings Bank Student Secured Visa
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American Savings Bank Visa Gold
American Skiing Company Edge MasterCard
American Society of Civil Engineers Credit Card
American Society of Mechanical Engineers Credit Card
American State Bank Credit Card (Iowa)
American State Bank & Trust Visa (North Dakota)
American State Bank Visa (Texas)
American Taekwondo Association Credit Card
American University MasterCard
America’s Christian Credit Union Credit Cards
Amtrak Guest Rewards MasterCard
AmTrust Bank Rewards American Express Card
AmTrust Bank WorldPoints Credit Card
ANB Financial MasterCard or Visa
AnimalSafe MasterCard
Anne Geddes Visa Platinum
Ann Taylor Credit Card
Ann Taylor Visa
AOL Visa (America Online Credit Card)
Appalachian Community Bank Credit Card
Apple Credit Account MasterCard
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Arizona Cardinals Credit Card
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Arizona Diamondbacks Ultimate Fan Rewards MasterCard
Arizona State University Alumni Association MasterCard
Arizona State University Student Credit Card
Armed Forces Bank Credit Card
Arriva Card Credit Card
Arvest Bank Corporate Credit Card
Arvest Bank Credit Card
Asiana Airlines Credit Card
ASPCA Platinum Visa Credit Card
Associated Bank Platinum Credit Card
Associated Bank Rewards Credit Card
Association of Graduates U.S. Air Force Academy Credit Card
Association of Graduates U.S. Military Academy Credit Card
Association of Trial Lawyers of America Credit Card
Athena Equipment & Supply Home Source Credit Card
Atlanta Braves Extra Bases Credit Card
Atlanta Falcons Credit Card
Atlanta Postal Credit Union Visa Cards
Atlanta Thrashers Credit Card
Atlantic Stewardship Bank Credit Card
AT&T Universal Business Rewards Card
AT&T Universal Savings Platinum Card
AT&T Universal S
ah i had a list going all through the alphabet :(

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